To ensure a smooth returns or exchange process, please follow these guidelines when uploading images of the product:

1. Condition of the Shoes
   • Ensure the leather is free of creases. Shoes with creases are not eligible for return or exchange. Under no circumstances we can accept used shoes in returns or exchanges.
   • The sole must be unscratched. Please try the shoes only on a soft, carpeted surface.
2. Original Packaging
   • Include the original shoebox in the images, ensuring it is in good condition.
3. Accessories
   • The shoe cream and shoe horn provided with the product must be visible in the image.
   • Ensure the shoe bag is also included and clearly visible in the photos.
4. Image Clarity

   At least 4 images are necessary to ensure the returns or exchanges are deemed eligible.

   • Take clear, well-lit photos from multiple angles, including:
   • Front view of the shoes.
   • Side view of the shoes.
   • Sole of the shoes.
   • Entire packaging with accessories and the shoebox.
   • Image for any free gift that was sent with the original order.
5. Upload Process
   • Use our returns portal to upload the images or email them to support@escaro.in.

Following these steps will help us process your request quickly and efficiently. Thank you for your cooperation!